Privacy Policy Liebherr Home Appliances Dealer Portal

We, Liebherr-Great Britain Ltd, look forward to your visit to our Liebherr Home Appliances Dealer Portal (hereinafter also referred to as the "Dealer Portal").

We attach great importance to the protection and security of your personal data. It is therefore important for us to inform you below about which of your personal data we process for what purpose and what rights you have with regard to your personal data.

 

General information

What is personal data and what does processing mean?

- "Personal data" (hereinafter also referred to as "data") means all information that says something about a natural person. Personal data is not only information that allows a direct conclusion to be drawn about a specific person (such as the name or e-mail address of a person), but also information that can be used to establish a reference to a specific person with appropriate additional knowledge.

- "Processing" means any action that is taken with your personal data (such as collecting, recording, organising, storing, using, or deleting data).

 

Who is the controller of your data?

The person responsible for the processing of your data is:

Liebherr-Great Britain Ltd

Normandy Lane

Stratton Business Park

Biggleswade

SG18 8QB

Telephone: + 44 1767 602100

E-Mail: DataProtection.LGB@liebherr.com

 

Links to other websites

When clicking on the link, we no longer have any influence on the processing of any data transmitted to the third party (such as the IP address or the URL on which the link is located) when clicking on the link, as the behaviour of third parties is naturally beyond our control. We can therefore assume no responsibility for the processing of such data by third parties.

 

Links to social networks and messenger services

Our dealer portal may contain links to share content from our website on various social networks and/or messenger services. The links created by us do not lead to any data being passed on to providers of social networks or messenger services during the use of our dealer portal. Only when you click on one of the links to share content from our dealer portal will data (such as your IP address or the URL on which the link is located) be transmitted to the respective provider of the social network or messenger service. We have no influence on the further processing of data by the respective provider of the social network or messenger service.

 

Data processing

 

Logfiles

Every time you access and use our dealer portal, the web browser used on your device (computer, smartphone or similar) automatically sends information to our web servers, which we store in so-called log files.

 

What data do we process and for what purposes?

We process the following data:

- Your (external) IP address

- Date and time of the call

- Domain name of your Internet access provider

- The browser type and version you are using and the operating system you are using

- URL (Internet address) of the website you were on at the time of the access

- The files you retrieved via the respective website (type of access, name of the file accessed, URL of the file accessed, success of the access)

- The amount of data transmitted to you when you visit the respective website

- If applicable, the date and time of submission when using web forms

- If applicable, UTM parameters (identifier for communication between Liebherr home appliances, websites and apps)

 

Note: This data is transmitted to us by Liebherr-Hausgeräte GmbH when you access the Liebherr-Hausgeräte website. You can view the Liebherr-Hausgeräte GmbH privacy policy at https://www.liebherr.com/en-gb/fridges-freezers/data-protection-3011639.

As a matter of principle, we only process this data for the purpose of ensuring stability as well as network and information security.

Processing for other purposes can only be considered if it is compatible with the primary purpose.

 

Authentication/Authorization

Authentication on our dealer portal is done using an existing Liebherr account with Liebherr-IT Services GmbH, St. Vitus 1, 88457 Kirchdorf an der Iller, Germany.

 

What data do we process and for what purposes?

We process the following data:

- unique user identifier (UPN)

Note: This date is transmitted to us by Liebherr-IT Services GmbH when authenticating with a Liebherr account.

As a matter of principle, we only process this data for the purpose of authentication on our dealer portal or central authentication in the context of the use of non-publicly available content.

Processing for other purposes can only be considered if it is compatible with the primary purpose.

 

Ordering / Configuration in the Liebherr Home Appliances Dealer Portal

As part of the processing or configuration of your order or product and the use of the dealer portal, we process your personal data.

 

What data do we process and for what purposes?

We process the following data:

- Company name

- First and last namel

- Address (street, house number, postal code, city and country) or delivery address

- E-mail address

- Telephone number

- Ordered items, the number and purchase price of each item

- Customer Warehouse

- Bank account

 

As a matter of principle, we only process this data for the following purposes:

- Postal delivery of the order

- Sending notifications about the availability of products

- Communication and processing of the order (e.g. an order confirmation, an order confirmation, a shipping confirmation or an invoice)

- Communication and editing of a configuration (e.g. sending a configuration by e-mail for later resumption of processing)

Processing for other purposes can only be considered if it is compatible with the primary purpose.

 

Use of web forms

In our dealer portal, we offer you the option of sending messages or inquiries to us via web forms. If you take advantage of this option, we will process your data collected via the respective form in order to process your message or request and, if necessary, to contact you.

 

What data do we process and for what purposes?

We may process the following data:

- Last name, first name

- E-mail address

- Content data (your message/request)

 

As a matter of principle, we only process the data provided by you for the purpose of answering and further processing your message or enquiry.

Processing for other purposes can only be considered if it is compatible with the primary purpose.

 

Use of cookies and other technologies

 

General

As part of the provision of our dealer portal, we use cookies and other technologies. With the following cookie notice, we provide you as a user of our website with additional information on data processing when using cookies and other technologies.

 

What are cookies and other technologies?

Cookies are small text files that a web server can store and read on your device (computer, smartphone or similar) using the web browser you use. Cookies contain individual alphanumeric strings that allow identification of the web browser you are using and may also contain information about user-oriented settings.

In addition to cookies, we use the following other technologies:

- With the so-called local storage technology, data is only stored locally, i.e. exclusively on your device and not on the web server, in the so-called local storage of your web browser. In contrast to cookies, the data stored by local storage technology has no expiration date and is not automatically deleted, but in principle you can delete this data yourself via your web browser. How to delete the data stored using local storage technology can be found in the instructions provided by your web browser manufacturer.

- In addition, we have integrated so-called tracking pixels (also: "pixels", "pixel tags" or "web beacons") on our website. Web beacons are small, usually invisible image files that are automatically loaded by a web server and can provide information about your web browser or terminal equipment as well as your use of our website. This information can in turn be used to create a profile, which is recognised when you visit our website again.

 

Necessary cookies and other technologies are those that are technically necessary for the functionality and to ensure the security and stability of our dealer portal and our information technology systems (e.g. load balancing) and, if applicable, those cookies and other technologies that store certain settings you have made, selected options or entered information until your web browser is closed at the latest (exception: Local Storage) to provide the function you want and request (e.g. login status). We do not use cookies or other technologies that enable us to track your behaviour as a user of our dealer portal.

Cookies are stored on your device, so you have control over cookies. If you do not want us to recognise your device, you can deactivate or delete cookies already stored on your device at any time – manually or automatically – and/or block the storage of cookies for the future by making the appropriate setting in your web browser software, e.g. "do not accept cookies" or similar. Most web browsers can also be configured in such a way that the storage of cookies is only accepted if you agree to this separately in individual cases. As a rule, the help function in the menu bar of your web browser will show you how to switch off or delete cookies that have already been stored and how to reject new cookies. For details on the options described, please refer to the instructions provided by your web browser manufacturer.

Please note that if you delete without blocking, required cookies and other technologies will be used again if you visit our dealer portal at a later time. Please also note that disabling, deleting or blocking required cookies and other technologies may affect the performance and functionality of our Dealer Portal and may make certain functions and features unavailable.

 

Data recipients

We may transfer your data to:

- Other companies of the Liebherr Group, insofar as this is necessary for the initiation, performance or termination of a contract or if there is a legitimate interest on our part in the transfer and your overriding legitimate interest is not overridden by this;

- The providers of the features you actively use and any other services or services;

- Our service providers, whom we use to achieve the purposes set out above;

- The recipient(s) you require;

-Courts, arbitral tribunals, public authorities or legal advisers, if necessary to comply with applicable law or to establish, exercise or defend legal claims.

 

Data transfers to third countries

We process your personal data in the United Kingdom of Great Britain and Northern Ireland (U.K.). Your data will only be transferred to other countries if data protection comparable to U.K. law exists there, or if suitable precautions have been taken.

Your data will only be transferred abroad within the Liebherr Group if the above requirements are met.

 

Data deletion and storage period

We will process your data for as long as is necessary for the respective purpos;e this includes allows us to fulfil our contact with you and our legal obligations.

Insofar as statutory retention obligations exist, we will have to store the data affected by this for the duration of the retention obligation. After the retention period has expired, we will check whether there is a further need for processing. If a necessity no longer exists, your data will be deleted.

 

Data integrity

We use technical and organisational security measures to ensure that your data is protected against loss, incorrect changes or unauthorised access by third parties. In any case, only authorised persons on our part have access to your data, and only to the extent necessary within the scope of the above-mentioned purposes. The transmission of all data is encrypted.

 

 

State: October 2024